Privacy Policy

Effective Date: August 2024

Introduction

At Level Up BPO and VA Services ("we," "our," "us"), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our services or visit our website www.levelupbpoandvaservices

Data Privacy Laws

We comply with applicable data privacy laws and regulations, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant data privacy legislation. We ensure that our privacy practices adhere to the strictest standards of privacy protection.

Privacy Audit

We have conducted a thorough privacy audit to identify and document all the personal information we collect from users. This includes data collected through internet cookies, trackers, and other technologies.

Categories of Personal Information

We Collect Depending on the services you use, we may collect the following categories of personal information:

Personal Identifiers: Name, email address, phone number, and billing information. Internet Activity: IP address, browser type, device information, and browsing history. Employment Information: If applicable, details such as your job title and company name. Sensitive Personal Information: We do not collect sensitive personal information unless required for specific services, in which case we will obtain explicit consent.

We collect personal data for the following purposes:

Provide and Manage Services: To deliver and administer the services you request, including virtual assistant support and business process outsourcing.

Communication: To stay in touch with you, send updates, newsletters, and marketing communications (with your consent).

Compliance: To meet legal obligations, including tax, accounting, and regulatory requirements.

Improve Services: To analyze service usage, enhance user experience, and continuously improve our offerings.

We Collect Personal Data

Direct Interactions: When you provide information through forms on our website, during consultations, or through other direct communication.

Automated Technologies: Using cookies, web beacons, and similar tracking technologies to collect data about your browsing activities on our website.

Third Parties: From third-party partners or platforms where you have provided your consent to share data with us.

We Use and Share Personal Data

Deliver Services: Provide you with the services you have requested.

Improve and Optimize: Enhance our services and user experience. Marketing: With your consent, we may use your data for marketing purposes, such as sending newsletters or promotional offers.

Third-Party Sharing: We do not sell your personal information. We may share your data with trusted partners or service providers who assist us in operating our business, provided they agree to keep this information confidential.

Safety and Security Practices

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. However, please note that no method of transmission over the internet or electronic storage is entirely secure.

Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational needs. When we make changes, we will update the "Effective Date" at the top of this policy and notify you through appropriate channels, such as email or a notice on our website.

Your Rights You have the right to:

Access: Request access to your personal information.

Correction: Request correction of inaccurate or incomplete personal data.

Deletion: Request deletion of your personal data, subject to legal exceptions.

Opt-Out: Opt-out of marketing communications and data processing activities.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at [email protected].